Adding approvals to Jammed is easy, and gives you full control over who books into your studio ## Setting up studio-wide booking approvals When it comes to approving bookings, you have a few options. Simply select the option you want on the [[Booking Settings]] page. 1. The default option – **no approval required** – means that bookings are automatically and immediately approved, with a confirmation email going out to the customer and your calendar being updated with the booking info. 2. The other option – **staff approval required** – means that bookings await approval while payment is automatically taken. A message will pop up on the admin portal for every booking request. Simply click the link in the alert to view the booking details and approve or decline. ## Setting up per-room booking approvals You can also assign some rooms within your Jammed account to need approval or not. This can override the studio default setting setup as above. Select this option within the room edit pages. 1. The default option – **use studio default** – means that whatever is setup as your studio default will be used for this room - be that needing approval or not. 2. To force approvals for this room, choose – **staff approval required** – means that bookings await approval while payment is automatically taken. 3. If your studio is setup for approval, but you don't want this room to, choose – **no staff approval required** – means that bookings are automatically and immediately approved for just this room. Once the booking is approved or declined by studio staff, the relevant notification is sent to your customer. If a booking is accepted, it is added to any linked studio calendars, and the customer will get a booking confirmation email. If a booking is declined, the slot is made available to others online, the customer gets an email telling them the booking is not going ahead, and any payment is automatically refunded. The ‘booking declined’ email reads as follows: ![[decline-email.png]] ## Approving and declining bookings When booking approvals is setup, staff members will now get emails asking for approval, and this banner appears on the bookings page ![[awaiting-approval.png]] Then individually you can see each booking that needs approval - to approve or reject it, click into the booking. ![[waiting-for-approval.png]] At the top of the booking page, you'll then see a control for approving or declining the booking. ![[approve-decline.png]] ## Breakdown of approval decision On the same booking screen, you'll see an explanation on why the booking needed (or didn’t need) approval, to make things easier to work out at a later date. The is permanently kept with the booking for your records. ### All bookings require approval ![[all-bookings-need-approval.png]] ### This room doesn't need approval (override) ![[room-override.png]] ### This room requires approval ![[room-needs-approval.png]]