> [!info]+ A booking is made by your customers make when they reserve a room in Jammed. It links the time, room, customer and price of the booking. ## Overview The bookings overview page gives you a brief snapshot view of all future bookings and their payment status. ### Bookings view  ## Booking search To view all previous bookings, cancelled bookings or to search for something specific, we also have a full search page. ![[search.png]] ## Booking details ![[key-details.png]] ### Key details The details section will give you an overview of the **customer**, **bands** and **contact** details. #### Notifications We send both email and SMS notifications when a customer makes a booking using Jammed: | Time of notification | Type | Sample text | | ------------------------------ | ----- | ------------------------------- | | A soon as the booking is made | Email | "Thank you for booking..." | | 24 hours before the start time | Email | "A reminder of your booking..." | | 2 hours before the start time | SMS | "A reminder of your booking..." | A booking confirmation email is always sent immediately to the customer, as soon as they have paid. We then send another email the day before a booking, reminding them about the room, date and time. Finally, if the customer has a mobile number available an SMS reminder will be sent 2 hours before the booking date. The customer can opt-out of these reminders themselves when booking, but they will *always* receive a confirmation email, as this acts as a receipt. > **Email bounces** When we detect a bounced email (e.g. when the email address is incorrect) we won't try to send an email to that address any more, and you need to manually update the customer's email address before they can receive emails again. ### Payments Payments for online bookings will come through as Stripe transaction entries near the bottom of the booking details page. However, an overview of whether the booking is fully paid up will appear within the top overview. ![[stripe-transaction.png]] | Booking | Colour | Payment Status | | --------- | ------ | ------------------- | | Paid | Green | Paid | | Unpaid | Red | Not paid | | Cancelled | Yellow | Refunded/Cancelled | - - - #### Automatic refunds Jammed also offers customer to cancel a booking themselves using the customer portal. You can set the length of time in which a refund is automatically triggered in the **Settings** under 'Automatic refund time'. By default this is set to 24 hours prior to the booking start time, but can be turned off or changed to any length time. > The time before a booking that a customer can cancel and be refunded automatically. E.g. '12 hours' allows an 8pm booking to be refunded in full up to 8am that day. You as the owner can also choose to manually refund a booking inside this limit if you wish, but we won't offer the customer the option to do so. ### Credit note Manually add a credit note for this booking. Any amounts entered here will be created and shown as a transaction.  ## New booking To create a new booking through the admin interface click the **New** button. To begin the booking process select a **Date**, **Start time**, **End time**, **Room** and **Price**. For bookings in 24/7 rooms, the start and end times can be on different days. ![[booking-form.png]] > **Manually made booking payments** Bookings made within the admin section requires a manually entered payment amount. We estimate this amount based on the price of the room at that time and any price rules that apply. * **Common extras** - additional equipment/resource made available through the **[Extras](Extras.md)** section found under **Settings**. * **Name**- When entering a **'Name'** Jammed will perform an automatic lookup of existing customers and will automatically fill in **Band Name**, **Email** and **Mobile** fields. * **Band Name** * **Email** * **Mobile** * **Number expected** - expected number attending * **Recording options** * **Additional notes** - extra information for booking * **Bookings made by** - the admin user making the booking if using a shared login ## Edit booking To edit a booking click the customers name on the bookings page. To then edit the booking details click **Edit** and once you are finished click **Save**. ## Cancel booking Cancelling a booking gives you the option to refund the customer or to cancel the booking entirely with no refunds. This is up to you. If you do cancel a booking, Jammed will make this time available again for other customers to book. ### Cancellation without refund If the booking is new and has no transactions associated with it, you can simply cancel the booking. It will become available for other customers to book within 60 minutes.  ### Refunding or crediting the customer If the booking has received payment you will be able to select a refund option, or choose to cancel the booking without refunding the customer. ![[refund-or-credit.png]] ## Regular bookings Jammed supports making [Regular Bookings](Settings/Regular%20Bookings.md) which are bookings that are automatically created for a given time period.