> [!info]+ Jammed offers a full point-of-sale app with every account for free. Take payments from customers in person, settle bookings and provide an easier way for your customers to pay. # The Shop: taking card payments in person The Shop turns your Jammed admin into a working till. You set up the things your studio sells, put a Stripe card reader on the counter, and ring up a bottle of water, a set of strings and the balance still owing on tonight's booking as one card payment. Jammed takes no fees or other cuts from a shop sale. The charge is created on your own Stripe account, so you pay Stripe's card present rate, the same rate (or better) you already pay on booking payments. The only thing you buy is the reader, and you buy it once - no rentals, no fees, no extra subscriptions. This guide covers turning the Shop on, ordering and pairing a reader, building your catalogue, taking a sale, running tabs, counting stock, tax and discounts, and where the money shows up afterwards. ## Before you start You need three things: 1. **A connected Stripe account.** The Shop uses the same Stripe connection as your booking payments. If you are already taking payments through Jammed, this is done. 2. **The Shop turned on** in your payment settings (below). 3. **A Stripe card reader.** A BBPOS WisePOS E is the usual choice. An S700 also works. Both can show your customer the basket as it is being rung up. There is no phone only or hardware free way to take a shop sale at the moment. The reader is required. ## Turning the Shop on If you are a new studio, Jammed asks during setup: _"Sell items in person in a shop?"_ Answering yes switches it on straight away. If your studio already exists: 1. Go to **Settings > [[Payment Settings]]** in your Jammed dashboard. 2. Turn on **Item shop**. 3. Save. A **Checkout** button appears on your booking calendar once it is on. That button is the till. ### Who can use what | Area | Who can access it | | ------------------------- | ----------------- | | Checkout (the till) | All staff | | Item catalogue | Admins only | | Stock and stock takes | Admins only | | Sales reports and exports | Admins only | The till is deliberately open to everyone, because the person on the desk at eleven at night is usually not the owner. ## Getting a card reader You order the reader from Stripe, not from Jammed. We can help here if you need. Once it arrives: 1. Power the reader on and connect it to your wifi. 2. Head to Jammed payment settings page, and at the bottom you'll find 'Connect Terminals'. 3. In Jammed, open **Checkout** and pick your reader from the reader list. If your reader does not appear in the list, check that it is powered on, on the same network, and showing as online in your Stripe Dashboard. There can be a short delay after a reader is first registered. ## Building your catalogue Items are the things you sell. Not "extras", which in Jammed means equipment added to a booking, and not "products". To add one: 1. Go to the item catalogue. In the settings tab bar, find 'Item shop'. 2. Click **Add item**. 3. Give it a **name**, the way you would say it out loud at the desk. 4. Add a **picture or an emoji**. An emoji is quicker and reads clearly on a small till screen. 5. Choose a **category**, so the till screen stays organised as your list grows. 6. Choose the **unit** it is sold by. A "side" of tape and a "can" of drink are not the same kind of thing, and your staff need to see which one they are ringing up. 7. Set the **price**, entered the way the customer sees it, tax included. 8. Save. ### Price options (variants) An item can hold several priced options instead of one price. One **Cassette transfer** item can cover C60, C90 and C120, rather than three near identical entries cluttering the till. Search at the till matches the item name **or** an option name, so typing "C90" finds it. Use price options when the thing being sold is the same thing at different sizes or lengths. Use separate items when they are genuinely different things. ### Best sellers The till puts your three best selling items from the last week on the front screen as one tap buttons. This happens automatically. There is nothing to configure, and it changes as your sales change. ## Taking a sale 1. Open **Checkout** from your booking calendar. 2. Pick the card reader you are using. 3. Add what you are selling: - Tap a best seller chip - Search by item or price option name - Scan a barcode - Add a **custom line** for a one off with its own description and price 4. Adjust quantities, add a note to a line if you need to. 5. Take the payment. As you build the basket it appears on the reader screen, item by item, including any discount as its own line. Your customer watches the sale being rung up instead of being handed a total at the end. Payment, cancellation and failure all come back to the till screen in real time, so you are never left guessing whether a card went through. ### Quick charge If you just need to take an amount with no items attached, use **Quick charge**. It opens a keypad, you enter the amount, and the reader takes it. Nothing is added to your catalogue and nothing comes off stock. Use it for a one off you do not expect to sell again. If you find yourself using it for the same thing every week, make it an item. ### Settling a booking balance at the till This is the part a standalone card machine cannot do. 1. In Checkout, search today's bookings that still owe money. 2. Select the booking. Its outstanding balance is added to the basket as a line called **Studio time**, and the booking's customer is attached to the sale. 3. Add anything else the customer is buying. 4. Take one payment for the lot. The payment credits that booking in Jammed, so the balance clears itself. Nobody has to remember to mark it as paid, and the whole thing lands on your Stripe payout as one line rather than two. ## Tabs Some bands perhaps do not pay per drink, and prefer to pay at the end. A tab is a basket you park and settle later. It can be that day, or later in the week if they are sticking around. **To open a tab:** build the basket as normal, then save it as a tab. Name it yourself, or take a room name in one tap. Most studios name a tab after the room, because "Studio 3" is what everybody at the desk will call it anyway. **To add to a tab:** reopen it from the tab list, add items, save it again. **To settle a tab:** reopen it and take the payment as normal. ### How tabs handle price and balance changes A tab records **what is on it**, not what it was worth when it was opened. - If you change your prices while a tab is open, reopening it prices everything at today's rates. - If a tab has a booking balance on it, that line always reflects the balance still owing **right now**. If a payment came in through another route in the meantime, the customer is not charged for it twice. This means a tab left open across a price change or a part payment cannot quietly overcharge or undercharge somebody. ### One thing to know Two members of staff can open the same tab on two devices at the same time. On a single front desk this is not a problem. If you have more than one till position, agree who owns a tab before both people start adding to it. ## Stock Stock is optional. If you do not want to count anything, you can ignore this section entirely and the till still works. ### How counts work - Counts are held **per price option**, so C60 and C90 are counted separately. - Selling something takes it off the count automatically. - Anything intangible, like a media transfer service, can be set to **not track stock**, so it never appears on a count sheet. ### Doing a stock take A stock take is two steps on purpose. 1. **Count.** Enter what is actually on the shelf. There is a printable count sheet if you would rather walk round with a pen first. 2. **Review.** Jammed shows you only the lines that changed. Give each change a reason before you commit it. The reasons available are: - Waste - Spoilage - Staff usage - Theft - Breakage - Delivery - Customer return ### Adjustment history Every stock change is kept permanently, with who made it and when. The history stays readable even after an item has been deleted, so a count from last year still makes sense. ## Tax and discounts ### Tax per item Tax is set on the item, not on the studio. Each item can: - Follow your studio default rate - Carry its own rate - Be zero rated This matters wherever drink and food are taxed differently from a service. Prices are entered the way the customer sees them, tax inclusive. The rate that applied is recorded on the sale itself, so a report you run next year shows what was actually charged at the time, not today's rate. ### Whole basket discount You can take a percentage off a whole basket at the till. It applies before tax and appears on the reader as its own line, so the customer sees it. There is no per line discount, and no coupon or promotion system at the till. ## Tipping Tipping is separate from the Shop, and available to any studio taking payments in person, whether or not you sell items. Turn it on and the reader asks the customer before they pay: - Below an order value you set, it offers fixed amounts - Above that value, it offers percentages Tips are captured in your takings and reported separately from sales. To change tipping settings, head to the payment settings page. ## Where the money shows up Shop sales land in the same money ledger and the same daily takings figures as your booking payments, tagged so you can filter to just shop sales when you want to. Open any sale to see its items and reference. ### Exports Three exports are available: |Export|What it gives you| |---|---| |Sales|Every sale, line by line| |Takings|Summarised by source, with refunds netted off| |Stock valuation|What your current stock is worth| Refund a shop sale from the ledger in a click. Jammed guards against the same charge being refunded twice. ### Receipts Receipts are sent by email. The reader does not have a printer, so there is no paper receipt. ## What the Shop does not do Worth knowing before you plan around it: - **No cash.** It is a card till. There is no cash tender and no way to mark a sale paid by other means. - **No purchasing.** It counts what you have, it does not order more. There are no suppliers, purchase orders, reorder points or cost prices. - **No online selling.** Items are sold in person only. Your customers cannot buy them through your booking site. - **No branded receipts.** Receipt design for shop sales has not been done yet. - **No membership discounts at the till.** Membership tier discounts apply to bookings, not to shop sales.