Jammed Pay - Jammed Support

> [!info]+ Jammed Pay is how you take money online with Jammed, eliminating the need for third-party tools, and offers lower fees and faster payouts. ## Online payments in Jammed Taking payments online is easy with Jammed Pay. We’ve introduced Jammed Pay to enhance your experience, streamline payments, and, primarily to offer you reduced payment processing costs. Jammed Pay is fully integrated within the app, eliminating the need for third-party tools or services, and offers lower fees and faster payouts. You’ll also be able to speak to someone directly should you have any queries. With Jammed you get - Lowest card-processing fees in Jammed - Simplified payment flow for clients - Centralised payment management in your Jammed dashboard - Full access to statistics, booking trends & reporting! ### Payments for bookings Most of the online payments for your studio will paying for bookings upfront. With Jammed Pay you'll see the transactions for these coming through directly on the booking. Once captured, the funds are yours. ### Payments for payment requests Along with regular card payments, you can also offer customer to pay you via a bank transfer with Payment Requests. This is offered at a cheaper fixed rate for UK and EU customers, and ideal for larger invoices over £150. ### Reporting and statistics are included Jammed Pay customer get full access to reporting and statistic pages within Jammed - these are now only available for Jammed Pro customers, so you'll get the benefits of a low fees as well as top class trend and booking data too. Neat! ## Where is Jammed Pay available? Presently in late 2025 Jammed Pay is available for our UK studios but we anticipate adding other country support in 2026. ## Switching to Jammed Pay To make the switch from Stripe or Square - Set up Jammed Pay in the payment provider settings page - When the setup process is ongoing, you can still use Stripe/Square to accept payments - When the process is complete, you can use the payment provider switch to change to Jammed Pay - Any delayed or old transactions will continue to be handled by Stripe/Square as normal - Any new transactions will be handled by Jammed Pay ## Jammed Pay UK fees Below is our current Jammed Pay fees for all UK customers | | Jammed Pay fees (UK) | | -------------------------: | :-------------------------------------------------------------------------------------------------------------------------------- | | UK standard cards | 1.4% + 20p Consumer Visa & Mastercard debit and credit cards | | Bank transfers (EU & UK) | £2 per transaction _Fixed rate price for large invoices & payments_ | | UK premium cards | 3% + 20p _Premium and corporate cards_ _AMEX cards are disabled by default_ | | EU and international cards | 3.3% + 20p Customers paying from outside the UK 2% exchange rate fee if not using GBP | | Apple Pay, Google Pay | Same as card rate | | Refunds | **35p per refund** | | Chargeback | **£20** per chargeback | | Payouts | **15p** per payout to you | ## How easy is it to sign-up for Jammed Pay? Simple! We'll need some basic details, including your name, phone number, and email address. You can start requesting and receiving payments from your clients seamlessly. ## If we already use Stripe or Square, can I change over to Jammed Pay without downtime? Yes. If you setup a Jammed Pay account as above, once it's fully ready you'll receive an email. You can then switch over to use Jammed Pay after then. Any Stripe or Square payments that are still due will get processed as they do now, and old transactions will still be visible in Jammed for all bookings. ## How quickly do I get paid? **Card payments:** Funds will be paid out to you in 3 business days after the payment is collected. ## How to recognise payments on bank statements? - At your bank statement, as a user of Jammed - it will appear as UFS\*Jammed - At the customer's bank statement - it will appear as UFS\*Studio name ## What are the payment methods available with Jammed Pay? All major credit cards and direct debit. Supporting Visa, Mastercard, Apple Pay, and Google Pay. In the UK and EU, you can accept bank transfers using the Open Banking connection at a fixed rate. American Express (amex) can be added to your account on request, but the rates for accepting these cards is higher. ## FAQs ### What powers Jammed Pay? Jammed Pay powered by our provider Unipaas - which enables Jammed business customers to securely and efficiently accept all major credit cards. ### Is JammedPay secure and reliable? JammedPay includes industry-leading security measures powered by [Unipaas Financial Services LTD](https://unipaas.com), who are regulated by the Financial Conduct Authority (FCA). #### Jammed Pay is PCI compliant Jammed Pay is PCI DSS Level 1 certified, which is the highest industry standards. ### What’s a chargeback? A chargeback is a process where a payer, the cardholder, disputes a transaction and asks their card issuer to reverse it. If the issuer accepts the chargeback request and it is not successfully defended, the funds are returned to the payer. This action cannot be stopped or reversed and you, the merchant, will be charged additional fees on top of the transaction amount. #### Chargeback reasons include - Stolen or unauthorised card use - Damaged or poor-quality goods - Items/services not as described - Items/service not received Chargebacks are consumer rights protected by law. As a merchant, you have the right to defend chargebacks. Yet merchants should be aware the process can be time-consuming and complex. If you win the dispute, only the transaction amount will be returned without the additional fees. #### Why should you avoid chargebacks? Chargebacks may cost you more than refunds because you lose: - The product (in case of tangible goods) or service time. - Processing fees and penalties related to chargebacks - Time and effort handling disputes - Your brand’s reputation In simple terms, chargebacks represent a significant cost and operational burden for merchants. #### Keep control – encourage refunds Refunds give you a chance to fix problems and keep customers happy. Whenever possible, encourage customers to request a refund first or find ways to resolve any issues related to the products or services provided. It saves you money and might even win you a loyal customer.