If the tier is billed by Stripe subscription, perks wait for the first payment. The membership shows on their record and in your members list, but they get no discount, no allowance, no members-only access and no payment-term override until they've actually subscribed. Check the customer's page. Under the membership box you'll see **Subscription:** followed by the state: - **Payment not set up** - they haven't subscribed yet - **Paying by subscription** - all good - **Payment past due** - a payment failed, but their perks are still working while Stripe retries Jammed emails them a link when you assign them, and chases once two days later. If they've missed both, the quickest fix is to point them at **My membership** in their account, or start the subscription yourself from a card they have on file. Two other possibilities if the tier isn't billed by Stripe: - **The membership hasn't started.** A future start date shows the badge in your dashboard but gives no perks until the day. - **They had a coupon.** [[Coupons|Coupons]] take priority over a tier discount. See [[Membership Payments]].